Posted by: B Singh | April 7, 2010

LPO And KPO In India Need To Adapt To Technology

Legal process outsourcings (LPO) or knowledge process outsourcings (KPO) are the two areas that have tremendous potential for members of legal fraternity. Whether it is fresh law graduates or LPO/KPO firms, the scope is increasing. This is more so when Indian law firms are placing stiff resistance to the entry of foreign law firms in any form.

These facts are well known to everybody. However, what is not very apparent is the possible areas that the LPO/KPO providers in India may explore. One such possible area is “Techno-Legal LPO and KPO” in India. Till now only global leaders like Perry4Law alone is providing techno-legal LPO/KPO services in India. This may be so because techno-legal LPO and KPO requires domain specific and highly specialised knowledge about both technology and law that very few can possess.

For instance, if an assignment pertaining to cyber forensics or cyber security is forwarded to India, there are very few firms like Perry4Law that can manage the same. The existing LPO and KPO firms and organisation must upgrade their work structure and manpower to meet this future requirement.

Another point that must be kept in mind by the LPO and KPO providers in India is that they may also face stiff competition from other Asian countries. In order to remain the World leader and first place for LPO and KPO business, Indian LPO and KPO providers must also enhance their research skills.

KPO is a very different game and the same must not be considered as mere extension of LPO. KPO requires domain specific and highly specialised services that cannot be managed in the absence of adequate talent and expertise. Realising this fact, Perry4Law Techno Legal Base (PTLB) of Perry4Law has started techno-legal training for law graduates, lawyers, etc. Similarly, Perry4Law Techno-Legal ICT Training Centre (PTLITC) would provide higher level techno-legal training to all stakeholders.

LPO and KPO services in India are going to stay but how long and up to what extent depends upon the LPO/KPO service providers of India. Further, with the use of information and communication technology, newer frontiers of LPO and KPO may be seen in future. LPO and KPO providers of India must be well prepared to not only meet the future challenges but also to encash future opportunities.


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